Refunds & Returns

Refunds & Returns Policy

At HarryBrook LLC, we want to ensure your complete satisfaction with our products. If you have any concerns or issues with your purchase, please review our Refunds & Returns Policy to understand the process.

1. Return Eligibility

1.1. You have [X] days from the date of purchase to initiate a return.

1.2. To be eligible for a return, the item must be in new, unused condition and in its original packaging. Tags and labels must be intact.

2. Return Process

2.1. To initiate a return, please contact our Customer Service team at [Your Contact Information] and provide your order number, a description of the item you wish to return, and the reason for the return.

2.2. Our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

2.3. Please ensure that the returned item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to return your item.

3. Refund Process

3.1. Once we receive your returned item and inspect it for eligibility, we will process your refund within [X] business days.

3.2. Refunds will be issued in the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Non-Returnable Items

4.1. The following items are non-returnable:

  • Items that have been used, washed, or damaged.
  • Custom or personalized items.
  • Items purchased from third-party retailers.

5. Exchanges

5.1. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the item you want.

6. Shipping Costs

6.1. Original shipping costs are non-refundable.

6.2. If the return is a result of our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs.

7. Damaged or Defective Items

7.1. If you receive a damaged or defective item, please contact us within [X] days of receiving the product, and we will assist you with the return and replacement process.

8. Contact Us

If you have any questions or need further assistance with returns, please contact our Customer Service team